We prepare every order with the same care with which we sew our creations in our Gdańsk atelier. Below you will find all the information about payment, delivery, returns and complaints.
International orders
- Free delivery to EU countries and Ukraine. Other countries – 20 PLN (free from 600 PLN).
- Payment by card, PayU, PayPal or bank transfer (PLN or EUR).
- Dispatch within 1–2 business days of order placement.
- 30 days for returns on deliveries outside Poland – no reason required.
Payment
How can I pay?- Card and fast transfer (PayU) – in PLN or EUR.
- PayPal – available in many countries.
- Bank transfer – to our PLN or EUR account.
- Cash on delivery available in selected countries (please check during checkout).
No additional fees are charged for any payment method. Only options available for your country and currency are shown in the cart.
Please include the order number in the transfer title.
| Beneficiary | POZA, Kuszników 7, 80-175 Gdańsk, Poland |
| Bank | Nest Bank SA |
| EUR account | PL86 1870 1045 2078 1209 1733 0002 |
| BIC/SWIFT | NESBPLPW |
Delivery
Delivery costs and times- EU countries and Ukraine – free delivery regardless of order value.
- Other countries – 20 PLN (free from 600 PLN).
- Orders are dispatched within 1–2 business days. Delivery time depends on the carrier.
| Region | Carrier | Delivery time | Cost |
|---|---|---|---|
| EU countries | DPD / GLS / others | 2–5 business days | free |
| Ukraine | Nova Post | 3–5 business days | free |
| Other countries | Polish Post | 4–14 days | 20 PLN / free from 600 PLN |
On the day of dispatch you will receive an email with the tracking number. For deliveries outside the EU, customs duties and taxes may apply and are the responsibility of the recipient.
Returns
How long do I have to return an item?For deliveries outside Poland you have 30 days from receipt of the parcel to decide on a return – no reason required. After registering the return, please send the item back within the next 14 days.
- Register the return – in the return form simply enter your order number and email address.
- Prepare the parcel – include the return document you will find in your parcel.
- Send it – to the address provided on the return document. Please do not send cash on delivery.
You will receive the individual return address on the return document included in your parcel. Local return points in selected countries:
| Country | Address |
|---|---|
| Austria | Paxy – POZA Industriezeile 2 (DPD DEPO), 2100 Leobendorf |
| Czechia | Paxy – POZA Vratimovská 681/80, 719 00 Ostrava – Kunčice |
| Slovakia | Paxy – POZA Bytčická 76, P.O. BOX 5, 016 81 Žilina |
| Romania | Paxy – POZA Ogorului 3G (FAN Courier depot), 410554 Oradea |
| Lithuania / Latvia / Estonia | Local Paxy depots – address provided on your return document |
Note: The “Convenient online return” service (wygodnezwroty.pl) currently works only for shipments within Poland. For other countries, please use the address provided on your return document. Returns from outside Europe are accepted directly in Gdańsk.
- We refund the amount within 14 days of registering the return.
- The refund is made using the same method and in the same currency as the original payment.
Complaints
How do I make a complaint?- Please write to us at sklep@poza.pl with your order number, a short description of the defect and photos.
- We will reply within 14 days and let you know how to send the item back.
- We cover the cost of returning an accepted complaint.
We are liable for the conformity of the goods with the contract for 2 years from delivery.